SALVIETTI, GIADA
SALVIETTI, GIADA
Dipartimento di Scienze Economiche e Aziendali
An exploration into the relationship between chatbots, service failure recovery and customer loyalty: a view from frustration-aggression theory.
2024-01-01 Ozuem, Wilson; Ranfagni, Silvia; Willis, Michelle; Salvietti, Giada; Howell, Kerry
AN OVERVIEW ON OMNICHANNEL RESEARCH: BIBLIOMETRIC ANALYSIS AND LITERATURE REVIEW
2020-01-01 Salvietti, Giada; Ieva, Marco; Ziliani, Cristina; Ranfagni, Silvia
AN OVERVIEW ON OMNICHANNEL RESEARCH: INTELLECTUAL FOUNDATIONS AND IMPLICATIONS FOR RESEARCH
2021-01-01 Salvietti, Giada; Ieva, Marco; Ziliani, Cristina; Ranfagni, Silvia
BRAND AUTHENTICITY AND OMNICHANNEL RETAILING: CONCEPTUAL DISSONANCE AND EMERGING RESEARCH DIRECTIONS
2021-01-01 Salvietti, Giada; Ranfagni, Silvia; Ieva, Marco; Ziliani, Cristina
Chatbot-enabled service failure recovery and customer loyalty: insights from commitment-trust and trust-transfer lenses.
2024-01-01 Ozuem, Wilson; Ranfagni, Silvia; Willis, Michelle; Salvietti, Giada; Howell, Kerry
Driving Channel Integration Perception in Omnichannel Environments: The role of Touchpoints
2024-01-01 Salvietti, Giada; Ieva, Marco; Ziliani, Cristina
Ensuring customer satisfaction and loyalty of online health and well-being: a comparison study across types of services
2024-01-01 Salvietti, Giada; Ranfagni, Silvia; Berti, Danio
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective
2024-01-01 Ozuem, Wilson; Ranfagni, Silvia; Willis, Michelle; Salvietti, Giada; Howell, Kerry
Framing Generation Z’s Purchasing Process: A Mixed Method Approach
2023-01-01 Salvietti, G.; Ranfagni, S.; Berti, D.
Generations and Their Preferences for Loyalty Program Rewards in Supermarket Retailing
2023-01-01 Salvietti, Giada; Ieva, Marco; Ziliani, Cristina
How to Combine Sustainability and Authenticity in Luxury Brands
2023-01-01 Ranfagni, Silvia; Salvietti, Giada
Il Sustainable Supply Chain Management in letteratura: un approccio settoriale
2021-01-01 Cristini, Guido; Zerbini, Cristina; Salvietti, Giada
Loyalty Program Engagement: the role of customer preference for rewards and Generations
2023-01-01 Salvietti, Giada; Ieva, Marco; Ziliani, Cristina
Managing Online Touchpoints for a Consistent Customer Experience: Cases from Fashion Retailing
2021-01-01 Salvietti, Giada; Ieva, Marco; Ziliani, Cristina
Omnichannel retailing and post-pandemic recovery: building a research agenda
2022-01-01 Salvietti, Giada; Ziliani, Cristina; Teller, Christoph; Ieva, Marco; Ranfagni, Silvia
Sustainable Supply Chain Management: A Literature Review
2021-01-01 Cristini, G.; Zerbini, C.; Salvietti, G.
The Right Tool for the Right Job: Identifying Relevant Touchpoints to Achieve Seamlessness in the Fashion Sector
2024-01-01 Salvietti, Giada; Ieva, Marco