An exploration into the relationship between chatbots, service failure recovery and customer loyalty: a view from frustration-aggression theory / Ozuem, Wilson; Ranfagni, Silvia; Willis, Michelle; Salvietti, Giada; Howell, Kerry. - (2024).
An exploration into the relationship between chatbots, service failure recovery and customer loyalty: a view from frustration-aggression theory.
Ranfagni Silvia;Salvietti Giada;
2024-01-01
File in questo prodotto:
Non ci sono file associati a questo prodotto.
I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
