RANFAGNI, Silvia

RANFAGNI, Silvia  

Mostra records
Risultati 1 - 7 di 7 (tempo di esecuzione: 0.001 secondi).
Titolo Data di pubblicazione Autore(i) File
An exploration into the relationship between chatbots, service failure recovery and customer loyalty: a view from frustration-aggression theory. 1-gen-2024 Ozuem, Wilson; Ranfagni, Silvia; Willis, Michelle; Salvietti, Giada; Howell, Kerry
BRAND AUTHENTICITY AND OMNICHANNEL RETAILING: CONCEPTUAL DISSONANCE AND EMERGING RESEARCH DIRECTIONS 1-gen-2021 Salvietti, Giada; Ranfagni, Silvia; Ieva, Marco; Ziliani, Cristina
Chatbot-enabled service failure recovery and customer loyalty: insights from commitment-trust and trust-transfer lenses. 1-gen-2024 Ozuem, Wilson; Ranfagni, Silvia; Willis, Michelle; Salvietti, Giada; Howell, Kerry
Ensuring customer satisfaction and loyalty of online health and well-being: a comparison study across types of services 1-gen-2024 Salvietti, Giada; Ranfagni, Silvia; Berti, Danio
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective 1-gen-2024 Ozuem, Wilson; Ranfagni, Silvia; Willis, Michelle; Salvietti, Giada; Howell, Kerry
Framing Generation Z’s Purchasing Process: A Mixed Method Approach 1-gen-2023 Salvietti, G.; Ranfagni, S.; Berti, D.
How to Combine Sustainability and Authenticity in Luxury Brands 1-gen-2023 Ranfagni, Silvia; Salvietti, Giada