This article reports on two studies investigating the role of intergroup contact on the reduction of prejudice against migrants and on organizational and health outcomes. Study 1 enrolled 624 native healthcare professionals and showed that frequent and positive contact with non-native co-workers was associated with a decrease in the professionals’ prejudice and an increase in the professionals’ perception of team functioning. These effects were mediated by reduced in-group threat perception. Study 2 enrolled 201 native patients and showed that frequent and positive contact with non-native healthcare providers was associated with a decrease in patients’ prejudice and an increase in patients’ satisfaction for the care received. These effects were mediated by reduced in-group threat perception. These novel findings showed that frequent and positive contact with non-native individuals can improve health and organizational outcomes along with facilitating positive intergroup relations.

Does contact at work extend its influence beyond prejudice? Evidence from healthcare settings / Mancini, Tiziana; Caricati, Luca; Marletta, Giuseppe. - In: THE JOURNAL OF SOCIAL PSYCHOLOGY. - ISSN 0022-4545. - 158:2(2018), pp. 173-186. [10.1080/00224545.2017.1319792]

Does contact at work extend its influence beyond prejudice? Evidence from healthcare settings

MANCINI, Tiziana
;
CARICATI, Luca;MARLETTA, GIUSEPPE
2018

Abstract

This article reports on two studies investigating the role of intergroup contact on the reduction of prejudice against migrants and on organizational and health outcomes. Study 1 enrolled 624 native healthcare professionals and showed that frequent and positive contact with non-native co-workers was associated with a decrease in the professionals’ prejudice and an increase in the professionals’ perception of team functioning. These effects were mediated by reduced in-group threat perception. Study 2 enrolled 201 native patients and showed that frequent and positive contact with non-native healthcare providers was associated with a decrease in patients’ prejudice and an increase in patients’ satisfaction for the care received. These effects were mediated by reduced in-group threat perception. These novel findings showed that frequent and positive contact with non-native individuals can improve health and organizational outcomes along with facilitating positive intergroup relations.
Does contact at work extend its influence beyond prejudice? Evidence from healthcare settings / Mancini, Tiziana; Caricati, Luca; Marletta, Giuseppe. - In: THE JOURNAL OF SOCIAL PSYCHOLOGY. - ISSN 0022-4545. - 158:2(2018), pp. 173-186. [10.1080/00224545.2017.1319792]
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11381/2828586
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