this paper, we present a pattern for assessing the feasibility of laboratories and lab networks to operate in a service-oriented form of business. Our focus is on the field of engineering, and on a network of academic labs, and we aim to provide a practical tool for disclosing the opportunity of servitization, or to use Laboratories-as-a-Service (LaaS), for interested companies. By using a traditional pitch deck approach, we define the available digital online offer of the specific labs, and we structure a questionnaire to investigate the market demand. Afterwards, we sketch the main servitization characteristics required to digital online labs from a business perspective. The pattern we propose has been used as a guideline for interviews to selected stakeholders of two specific labs, namely a remotely available RFID lab for internal logistics in the retail sector, and a serious game for operations and supply chain management. The answers we collected suggested the feasibility of the labs servitization, by defining both strengths and weaknesses.

Servitization of teaching and research laboratories: Guidelines for a new business model driven by practical use cases / Reverberi, D.; Esposito, G.; Romagnoli, G.. - In: INTERNATIONAL JOURNAL OF ONLINE AND BIOMEDICAL ENGINEERING. - ISSN 2626-8493. - 18:14(2022), pp. 147-165. [10.3991/ijoe.v18i14.35085]

Servitization of teaching and research laboratories: Guidelines for a new business model driven by practical use cases

Reverberi D.
Membro del Collaboration Group
;
Esposito G.
Membro del Collaboration Group
;
Romagnoli G.
Membro del Collaboration Group
2022-01-01

Abstract

this paper, we present a pattern for assessing the feasibility of laboratories and lab networks to operate in a service-oriented form of business. Our focus is on the field of engineering, and on a network of academic labs, and we aim to provide a practical tool for disclosing the opportunity of servitization, or to use Laboratories-as-a-Service (LaaS), for interested companies. By using a traditional pitch deck approach, we define the available digital online offer of the specific labs, and we structure a questionnaire to investigate the market demand. Afterwards, we sketch the main servitization characteristics required to digital online labs from a business perspective. The pattern we propose has been used as a guideline for interviews to selected stakeholders of two specific labs, namely a remotely available RFID lab for internal logistics in the retail sector, and a serious game for operations and supply chain management. The answers we collected suggested the feasibility of the labs servitization, by defining both strengths and weaknesses.
Servitization of teaching and research laboratories: Guidelines for a new business model driven by practical use cases / Reverberi, D.; Esposito, G.; Romagnoli, G.. - In: INTERNATIONAL JOURNAL OF ONLINE AND BIOMEDICAL ENGINEERING. - ISSN 2626-8493. - 18:14(2022), pp. 147-165. [10.3991/ijoe.v18i14.35085]
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11381/2936704
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