The impact of service attributes and category on eWOM helpfulness: An investigation of extremely negative and positive ratings using latent semantic analytics and regression analysis / Filieri, Raffaele; Galati, Francesco; Raguseo, Elisabetta. - In: COMPUTERS IN HUMAN BEHAVIOR. - ISSN 0747-5632. - 114:(2021), p. 106527. [10.1016/j.chb.2020.106527]
The impact of service attributes and category on eWOM helpfulness: An investigation of extremely negative and positive ratings using latent semantic analytics and regression analysis
Galati, Francesco;
2021-01-01
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