Service-oriented management is becoming increasingly popular to create new business infrastructures able to self-organize tangible and intangible manufacturing assets in a distributed and interoperable way. The final scope is to manage not simply the Product but also Services along the value chain. This paper presents an interesting case study about a great modern challenge: The implementation of such a service-oriented approach and the shift from PLM (Product Lifecycle Management) to SLM (Service Lifecycle Management). It describes business requirements elicitation towards the creation of an SLM-based ecosystem in collaboration with an Italian company leader in household appliances. The case study focuses on washing machines, analyses the traditional product use and a new service-oriented scenario and defines a list of requirements to be implemented for the creation of the future SLM-based ecosystem. © Springer-Verlag London 2013.
Service innovation in household appliances: An industrial case study / Peruzzini, Margherita; Germani, Michele; Favi, Claudio. - na:(2013), pp. 583-594. (Intervento presentato al convegno 19th ISPE International Conference on Concurrent Engineering, CE 2012 tenutosi a Trier, deu nel 2012) [10.1007/978-1-4471-4426-7-50].
Service innovation in household appliances: An industrial case study
FAVI, Claudio
2013-01-01
Abstract
Service-oriented management is becoming increasingly popular to create new business infrastructures able to self-organize tangible and intangible manufacturing assets in a distributed and interoperable way. The final scope is to manage not simply the Product but also Services along the value chain. This paper presents an interesting case study about a great modern challenge: The implementation of such a service-oriented approach and the shift from PLM (Product Lifecycle Management) to SLM (Service Lifecycle Management). It describes business requirements elicitation towards the creation of an SLM-based ecosystem in collaboration with an Italian company leader in household appliances. The case study focuses on washing machines, analyses the traditional product use and a new service-oriented scenario and defines a list of requirements to be implemented for the creation of the future SLM-based ecosystem. © Springer-Verlag London 2013.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
