Leadership plays a decisive role in improving the quality performance in healthcare organizations. Research examines how Italian hospitals generate conditions to support leadership, at both top management and department/unit level, in improving quality. It focuses on the role of the management in processes for the delegation of responsibilities, and tools implemented to facilitate clinical leadership. Data show that: mandate is linked to full accountability; top management supports leadership for reinforcing outputs; and evaluation processes are systematically implemented. Furthermore, data show that leaders require performance systems to enhance clinical professionalism and to commit to improving performance.

Management Tools for Quality Performance Improvement in Italian Hospitals / Fanelli, Simone; Lanza, Gianluca; Zangrandi, Antonello; Lanza, Gianluca. - In: INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION. - ISSN 0190-0692. - 40:10(2017), pp. 808-819. [10.1080/01900692.2017.1280821]

Management Tools for Quality Performance Improvement in Italian Hospitals

FANELLI, SIMONE
;
LANZA, GIANLUCA;ZANGRANDI, Antonello;LANZA, GIANLUCA
2017

Abstract

Leadership plays a decisive role in improving the quality performance in healthcare organizations. Research examines how Italian hospitals generate conditions to support leadership, at both top management and department/unit level, in improving quality. It focuses on the role of the management in processes for the delegation of responsibilities, and tools implemented to facilitate clinical leadership. Data show that: mandate is linked to full accountability; top management supports leadership for reinforcing outputs; and evaluation processes are systematically implemented. Furthermore, data show that leaders require performance systems to enhance clinical professionalism and to commit to improving performance.
Management Tools for Quality Performance Improvement in Italian Hospitals / Fanelli, Simone; Lanza, Gianluca; Zangrandi, Antonello; Lanza, Gianluca. - In: INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION. - ISSN 0190-0692. - 40:10(2017), pp. 808-819. [10.1080/01900692.2017.1280821]
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11381/2822103
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