The applicability of World Class Manufacturing (WCM) in Small and Medium Enterprises (SMEs) is a hotly debated topic. This paper belongs to this stream of research and presents a statistical survey designed to assess which WCM practices, if any, are implemented by SMEs and their effects on operational performances. Specifically, a comprehensive questionnaire was submitted to a sample of North Italian Make-To-Order batch-production SMEs, in the furniture, precision mechanics and textile-fashion industries. To assure consistency, and to avoid subjective interpretations, practices included in the questionnaire were adequately contextualized and answers were measured with an innovative five points Likert-type scale. Outcomes, relative to the reference domain, demonstrate that SMEs can overcome quality-cost-time tradeoffs, using an integrated set of WCM practices. Results also indicate that belonging to a formal business group is a powerful enabler for a successful implementation of WCM, in SMEs.

World Class Manufacturing in Make-To-Order batch-production SMEs: an exploratory analysis in Northern Italy / Petroni, Alberto; Zammori, Francesco; Marolla, Giuliano. - In: INTERNATIONAL JOURNAL OF BUSINESS EXCELLENCE. - ISSN 1756-0047. - 11:2(2017), pp. 241-275. [10.1504/IJBEX.2017.081434]

World Class Manufacturing in Make-To-Order batch-production SMEs: an exploratory analysis in Northern Italy

PETRONI, Alberto;ZAMMORI, Francesco
;
MAROLLA, Giuliano
2017

Abstract

The applicability of World Class Manufacturing (WCM) in Small and Medium Enterprises (SMEs) is a hotly debated topic. This paper belongs to this stream of research and presents a statistical survey designed to assess which WCM practices, if any, are implemented by SMEs and their effects on operational performances. Specifically, a comprehensive questionnaire was submitted to a sample of North Italian Make-To-Order batch-production SMEs, in the furniture, precision mechanics and textile-fashion industries. To assure consistency, and to avoid subjective interpretations, practices included in the questionnaire were adequately contextualized and answers were measured with an innovative five points Likert-type scale. Outcomes, relative to the reference domain, demonstrate that SMEs can overcome quality-cost-time tradeoffs, using an integrated set of WCM practices. Results also indicate that belonging to a formal business group is a powerful enabler for a successful implementation of WCM, in SMEs.
World Class Manufacturing in Make-To-Order batch-production SMEs: an exploratory analysis in Northern Italy / Petroni, Alberto; Zammori, Francesco; Marolla, Giuliano. - In: INTERNATIONAL JOURNAL OF BUSINESS EXCELLENCE. - ISSN 1756-0047. - 11:2(2017), pp. 241-275. [10.1504/IJBEX.2017.081434]
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11381/2796463
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