A SCOR model based methodology to assess the potential impact of RFID technology on logistic processes

This paper presents a methodology to assess the impact of RFID technology implementation on logistics processes. The methodology is grounded on the Supply Chain Operation Reference (SCOR) model, and it has been especially conceived for the analysis of distribution centers of the Fast Moving Consumer Goods supply chain. The methodology decomposes company’s processes into a three-level hierarchy, reaching the “task” level, following the approach suggested by the SCOR model. Starting from quantitative and qualitative data expressing task performances, a synthesis index is computed. This index assesses the distances between “as is” performances of processes inside the distribution centre, and “to be” scenario, the latter being an ideal scenario where RFID technologies are adopted to optimize logistics processes. The approach allows dealing with the problem of RFID introduction from a quantitative perspective, giving the company a benchmarking parameter between “as is” and “to be” configurations, thus quantifying the future impact of RFID technology introduction. A case study is presented to detail the practical application of the methodology. Results of the application are presented and discussed.