This works reports on the application of business process re-engineering (BPR) methods to a specific stage in the maintenance activities of the API refinery in Falconara Marittima (AN), i.e. the scheduled annual turnaround. The aim of the study was to analyse the process as it was always implemented up until the year 2001, identifying any related problems and inconsistencies, and then describe the re-engineering of this process, assessing and emphasising the changes involved and pinpointing further opportunities for improvement. Using the synergies provided by the simultaneous adoption of management policies and maintenance management methods enables considerable changes to be made with a view to the production of servicing plans that ensure a greater reliability at the lowest possible cost. The annual turnaround process was modelled using the AIØ WIN software, which supports the IDEFØ method.
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