FRASQUET DELTORO, MARTA
FRASQUET DELTORO, MARTA
Dipartimento di Economia (attivo dal 20/07/2012 al 31/12/2016)
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Risultati 1 - 4 di 4 (tempo di esecuzione: 0.008 secondi).
Customer inspiration in retailing: The role of perceived novelty and customer loyalty across offline and online channels
2024-01-01 Frasquet, Marta; Ieva, Marco; Mollá-Descals, Alejandro
Driving customer inspiration to foster loyalty: a study on showroomers
2024-01-01 Frasquet, Marta; Ieva, Marco
Service failure and complaint channel choice in omnichannel retailing
2018-01-01 Ieva, Marco; Ziliani, Cristina; Frasquet, Marta
Understanding complaint channel usage in multichannel retailing
2019-01-01 Frasquet, Marta; Ieva, Marco; Ziliani, Cristina
| Titolo | Data di pubblicazione | Autore(i) | File |
|---|---|---|---|
| Customer inspiration in retailing: The role of perceived novelty and customer loyalty across offline and online channels | 1-gen-2024 | Frasquet, Marta; Ieva, Marco; Mollá-Descals, Alejandro | |
| Driving customer inspiration to foster loyalty: a study on showroomers | 1-gen-2024 | Frasquet, Marta; Ieva, Marco | |
| Service failure and complaint channel choice in omnichannel retailing | 1-gen-2018 | Ieva, Marco; Ziliani, Cristina; Frasquet, Marta | |
| Understanding complaint channel usage in multichannel retailing | 1-gen-2019 | Frasquet, Marta; Ieva, Marco; Ziliani, Cristina |